Terms and Conditions

These terms and conditions (the “Terms”) are entered into by and between the RegIntel entity set forth below ("RegIntel") and the entity or person accessing any Services ("Customer" or "you").

The purpose of these Terms is to introduce the basic terms and conditions of our services offered through our website or other dedicated services or service providers, including where necessary third party service providers and their services or platforms for delivering services. RegIntel provides clients with regulatory affairs and other types of related information from various industries, including but not limited to the pharmaceutical industry (“Service”) and other services pursuant to any order confirmations, ordering documents or online registration.

As used in these Terms, "RegIntel" means Apex Regulatory Services Limited, a company with the company number 10630227 and with its registered address at 2 Tidewell Mews, Westgate-on-Sea, Kent, CT8 8PX, England.


1. Acceptance of Terms

1.1. To use our Service you must:

  • be at least sixteen years old,
  • provide accurate contact and billing information,
  • agree with these Terms.

1.2. These Terms contain the entire agreement between you and RegIntel and they supersede any prior representations, agreements, or conditions implied by trade, course of dealing, or custom. No amendment to these Terms is enforceable against RegIntel unless submitted in writing and signed by us.

1.2. By signing up, using the website, you accept these terms and conditions and warrant that you meet all the requirements listed in this document, and that you won’t use the Service in a way that violates any laws or regulations.

2. General rules

2.1. You must follow these rules:

  • Your use of our Service have to comply with all applicable laws and regulations;
  • If you are accessing or using the Services on behalf of your company, you represent that you are authorised to accept these Terms on behalf of your company, and all references to "you" or "Customer" reference your company;
  • You are not allowed to use offensive and abusive communication.

2.2. If you violate any of these rules, we may suspend or terminate your account.

3. Payment terms

3.1. Payment is not made until provision of Service. The payment period for subscription products is one month when you order a monthly plan. Payment methods are as follows:

  • For subscription products: payment for the monthly plan can be settled by credit card. We do not accept American Express cards, cash, payment cheques or any other payment methods.
  • For non-subscription products: payment can be settled only by credit card. We do not accept cash, payment checks or any other payment methods.

3.2. The rates for Service and additional services provided by us are listed at https://www.regintel.co/products. Prices do not include VAT or other taxes of any kind. We may modify or change our fees and pricing at any time.

4. Communications

4.1. You acknowledge and agree that RegIntel may occasionally send you communications regarding your account or the Service via email.

4.2. Communication with RegIntel must be conducted in the English language only. If you provide official letters or documents to RegIntel, RegIntel reserves the right to request that you translate them to the English language.

4.3. Communication between RegIntel and the Customer shall be mutual, appropriate and respectful.

5. Accounts and security

5.1. When you purchase a Service from RegIntel, you will be provided with an email notification. You should store this safely and securely as it will contain details regarding your account and information regarding how to use the Service.

5.2. If your account is inactive for 2 years or more, RegIntel reserves the right to permanently delete your account with all its related data and information. In case RegIntel decides to delete your account, you will be informed via email. You will then be given 30 days to export the data or reactivate your account before the account is permanently deleted.

6. Limitation of Liability

6.1. We make every attempt to ensure that the products and services offered for sale on the website are described and represented as accurately and as completely as possible. However, mistakes may occur and if there are errors, we reserve the right to correct and revise. Prices are subject to change. The prices payable are those prices valid at the time of our acceptance of your offer and are in the currency indicated on the website. Unless otherwise indicated, prices for products and services do not include VAT, other taxes, delivery, export, or other charges.

6.2 The content of certain products we offer, including but not limited to the provision of reports containing information from third-party providers, commonly known as regulatory intelligence or information, can be limited as a result of the search terms (also known as matching words) or technology utilised to collect the data, or both, which is out of the control of RegIntel and as such we make no guarantees as to the level of content or suitability or both we provide for such services.

6.3. In no event shall RegIntel be liable or responsible in any way in relation to the contents and use of, or differently in connection with this website or the Service, or for any indirect, special, incidental or consequential damages (including but not limited to loss of use, loss of profits, revenue, income or anticipated savings, business losses, loss of reputation or goodwill, loss of contracts or business relationships, or loss and/or corruption of information or data) whether in an action in contract, equity or otherwise, arising out of or in any way connected with the use of or inability to use the Service or this
website, the materials therein or resulting from unauthorized access to or alteration of data. We will not be held liable for any delays or failure in performance of any part of the Service if it is prevented or delayed in performing those obligations by an event of force majeure circumstances.

7. Export

7.1. The products and services sold on this website are subject to the import, export, and re-export laws and regulations of the United Kingdom and other countries. By completing a sale with us, you agree to comply with these import and export laws and regulations, including laws and regulations that place restrictions on the destinations, users, and end-use of the products and services. You agree that you will not purchase or use any products or services offered for sale on this Site or other locations if any applicable laws in your country prohibit you from doing so. Accessing or using any products or services sold by us in a location where their use is illegal is strictly prohibited.

8. Termination of Service

8.1. The term of Service will continue for as long as you have a RegIntel account or until you or we terminate it.

8.2. We reserve the right to terminate your account or limit your use of the Services at any time with or without cause. If we decide to terminate your account you will receive termination notice with further instructions.

8.3. You also have the option of cancelling your account at any time without penalty. In the event of account cancellation you will lose all data related to Your account held by RegIntel.

8.4. We reserve the right to terminate our Services if your account is inactive for 2 years or more as per section 5.2. of these Terms.

9. Refunds

9.1. We are required to provide a refund only if we terminate our Services to you without cause before the end of a month for which you have paid. There is no other circumstance in which you will be entitled to a refund from us, including:

  • We do not provide refunds if your account is suspended because of violation of these Terms.
  • We do not refund any unused or partially used plans when you did not use or partially used the Services, and/or forgot to cancel your plan, and/or if you cancelled immediately after your credit card was charged for the new billing period. A refund will not be applied if you purchased a wrong monthly plan (even by mistake), and/or decided to cancel your subscription after the purchase because of functionality.
  • We treat all customers equally, so we don’t make exceptions to this policy.

9.2. We may, at our sole discretion, offer refunds in other situations in accordance with the requirements we post on the website, which may be changed from time to time. In any case, the refund can only be made within 30 days from the last transaction date.

10. Conditions

10.1. We may modify or terminate our services at anytime, for any reason, and without notice. We reserve the right to modify these Terms at any time without notice. Please review these Terms on occasion as they may change in the future. We may, but have no obligation to, remove accounts and content containing what we determine as unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable material. We will remove content that violates any party’s intellectual property or these Terms.

11. Intellectual property

11.1. RegIntel claims no intellectual property rights over the material you provide to the Service or to any material provided to You as part of the Service. You acknowledge that RegIntel owns all right, title and interest in and to this website, including without limitation all intellectual property rights, and such rights are protected by international intellectual property laws. You agree that you will not copy, reproduce, alter, modify, or create derivative works from the website.

12. Free trial

12.1. All new subscription product accounts get a 14-day free trial to our subscription products.

12.2. Once the free trial ends you will automatically upgrade to a paid plan, your free trial will end and you will be billed monthly unless you cancel during the free trial.

13. Privacy

13.1. At RegIntel, protecting your privacy is very important. Please read our Privacy Policy and Cookie Policy to know more about how we process and protect personal data in accordance with good industry practice.

14. Changes

14.1. RegIntel reserves the right to change these Terms at any time. If we decide to change this document, we will post changes on this page. All changes are effective immediately upon posting and we suggest that you check these Terms periodically.

15. Miscellaneous provision

15.1. Any delay or failure by RegIntel to exercise or enforce any right or provision of these Terms does not constitute a waiver on our part. A waiver of any breach or default in one instance does not constitute a waiver of any breach or default in a subsequent breach or default. No waiver by RegIntel will be effective unless it is in writing and signed by us

15.2. Subject to any mandatory local law, these Terms shall be governed and construed in accordance with English law and we both agree to the non-exclusive jurisdiction of the English Courts over the Terms and any other matter related to them, and all proceedings shall be conducted in English.

15.3. These Terms of Use will begin upon when you become our client and will continue unless terminated hereunder.

Last updated on 27 April 2022.